Apex Utilities: Enterprise-Grade Windows 11 Migration with Strategic Control

Legacy Environments at Scale

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Apex Utilities, a leading Canadian utility provider, was staring down the Windows 10 end-of-support deadline with over 6,000 devices and a decentralized endpoint landscape.

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Legacy Group Policies, fragmented hardware fleets, and loosely managed compliance policies made the path to Windows 11 anything but linear. Apex needed a zero-disruption migration strategy that could strengthen security, simplify management, and meet compliance without grinding day-to-day operations to a halt.

A Unified Windows 11 Transformation Framework

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Over the course of six months, BITSUMMIT partnered with Apex Utilities to deliver a phased, end-to-end Windows 11 modernization. The goal was not just to upgrade devices, but to re-architect their management backbone.

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Phase 1: Readiness Validation

• Scanned 6,000+ endpoints for hardware, TPM, Secure Boot, and storage compliance
• Audited Entra ID hybrid join, Intune policies, app compatibility, GPOs, and PKI certs
• Delivered a readiness report, gap analysis, and upgrade roadmap

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Phase 2: Secure Architecture Design

• Defined update rings, Windows Autopatch, and compliance strategies
• Packaged legacy and production apps including NAV, Procure, and Kroll
• Authored Intune RBAC models, OS customization specs, and BitLocker and Conditional Access baselines

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Phase 3: Rollout Execution

• Structured 70+ migration waves aligned to business units
• Enabled Autopilot-driven enrollment and upgrade sequencing
• Delivered a 24/7 three-tier service desk model with live telemetry and escalation

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Phase 4: Post-Migration Optimization

• Tuned performance settings, conducted feedback analysis, and monitored endpoint analytics
• Trained internal IT through certification-ready workshops
• Delivered a 30-day hypercare model and transitioned full support ownership

Stability, Speed, and Scalable Governance

• Over 6,000 devices successfully migrated across core operations
• Migration success rate exceeded 95 percent across all waves
• More than 30 business-critical applications validated and deployed
• Sub-two-minute response time from the 24/7 service desk, with fewer than 15 percent of cases escalating beyond Tier 1
• Internal teams fully enabled through structured training and a 20-day post-session support window

The BITSUMMIT Difference

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BITSUMMIT embedded future-state thinking into every layer of delivery:

• Assessed with outcome-first strategy
• Designed for resilient, secure, cloud-first governance
• Delivered phased execution with 24/7 responsiveness
• Built documentation, runbooks, and training to enable self-sufficiency
• Transferred ownership to Apex IT, ready to scale and ready to govern

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The Windows 10 deadline isn’t moving. After October 14, devices that haven’t been upgraded will be unpatched and unsupported. If you're still assessing options, now is the time to act.

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BITSUMMIT delivers Windows 11 migrations that are fast, secure, and built to scale.
Let’s modernize before the clock runs out.

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