Managed Services
24×7 managed cloud, security, and workplace operations, run by named engineers with real SLAs and predictable spend.
Vendor-agnostic by design
What it is
We run your Microsoft cloud and modern-workplace estate as an extension of your team, monitoring, patching, securing, and optimizing around the clock from Toronto and Halifax.
You get named senior engineers, transparent monthly reviews, and SLAs we put in writing, co-managed with your team or fully owned, whichever you prefer.
Inside the service
Concrete deliverables we scope, document, and stand behind – not a list of intentions.
Monitoring & response
24×7 monitoring with alerting, triage, and incident response by named engineers.
Security operations
Defender and Sentinel managed, with threat hunting and managed detection & response.
Patch & lifecycle
Scheduled patching, image management, and lifecycle across servers and endpoints.
FinOps & optimization
Continuous right-sizing, reservations, and cost reporting baked into every review.
Three tiers, one standard of care
Every tier is fully managed by named engineers. You scale coverage and response, never quality.
Essential
Advanced
Enterprise
SLAs we put in writing
Targets are contractual, measured, and reported every month, which makes them real commitments rather than aspirations.
Named delivery lead
One accountable owner runs the engagement from kickoff to close, so you always know who has the wheel.
Documented runbooks
Every recurring task captured as a repeatable, auditable procedure.
Transparent reporting
Regular reporting against agreed metrics, visible to your team.
Security by default
Least-privilege access, MFA, and change control on every engagement.
Knowledge transfer
Your team is upskilled as we work, so you're never locked out of your own environment.
Continuous review
Scheduled service reviews to refine scope, priorities, and roadmap.
Outcomes our clients see
Is this the right service for you?
We focus on public sector, financial services, healthcare, and education, where evidence and accountability are non-negotiable.
See industry outcomes →.webp)
Three Years Rebuilding Mark Anthony Group's IT
Across a three-year partnership, BITSUMMIT modernized Mark Anthony Group's IT - automated endpoint management, hardened security, and embedded compliance for growth.
Explore adjacent services
Questions we hear
How long is onboarding?
Typically 2–4 weeks: discovery, documentation, baseline hardening, and monitoring stand-up before we take operational ownership.
Can you co-manage with our existing IT team?
Yes. We agree a clear RACI so your team keeps the control it wants while we own the areas you hand over – fully or in part.
Bring us the work that has to run right.
Tell us what you need managed, secured, or scaled, and we'll bring a plan and a named senior engineer who owns the outcome with you.
A named senior engineer will respond within one business day.
